FAQ — Global Concierge Group LLC

Question 1

How quickly can you pick up a STAT order?

Accepted Answer

For STAT and rush requests, we aim to dispatch a courier within 30–60 minutes of your call, depending on location and traffic. We serve the greater Houston metro area 24/7/365, including nights, weekends, and holidays.

Question 2

What are your standard turnaround times for scheduled routes?

Accepted Answer

Scheduled routes run on a fixed timetable agreed upon during onboarding — typically daily or several times per week. Pickup and delivery windows are set in advance so your team always knows when to expect us.

Question 3

Do you offer same-day delivery?

Accepted Answer

Yes. Same-day delivery is available for both STAT requests and on-demand orders placed before our daily cutoff. Contact us to confirm availability for your specific route.

Question 4

Are you available on weekends and holidays?

Accepted Answer

Absolutely. We operate 24 hours a day, 7 days a week, 365 days a year — including all major holidays. Healthcare doesn't stop, and neither do we.

Question 5

How do you document chain of custody?

Accepted Answer

Every run includes documented pickup confirmation, courier identification, and proof of delivery with a timestamp and recipient signature. Records are retained and available upon request.

Question 6

What happens if there is a discrepancy at pickup or delivery?

Accepted Answer

Our couriers are trained to flag any discrepancy — missing labels, damaged packaging, or quantity mismatches — before leaving the pickup site. We contact the facility immediately and do not proceed until the issue is resolved.

Question 7

Can you handle specimens that require special packaging or temperature control?

Accepted Answer

Yes. We transport specimens in appropriate biohazard-compliant containers and can accommodate cold-pack or dry-ice packaging provided by your facility. Please specify any special handling requirements when scheduling.

Question 8

Are your couriers HIPAA trained?

Accepted Answer

Yes. All couriers complete HIPAA training as part of onboarding and are required to maintain confidentiality of any patient information encountered during a delivery.

Question 9

Are you OSHA Bloodborne Pathogens certified?

Accepted Answer

Yes. Our team holds current OSHA Bloodborne Pathogens certification, ensuring safe handling of biological specimens and compliance with OSHA standards on every run.

Question 10

Will you sign a Business Associate Agreement (BAA)?

Accepted Answer

Yes. We are happy to execute a BAA with any covered entity or business associate that requires one. Please request it during the onboarding process.

Question 11

Are your drivers background-checked?

Accepted Answer

Yes. All couriers undergo background checks before being placed on any healthcare route. We maintain professional presentation standards and require couriers to carry company identification.

Question 12

How do I set up a recurring route?

Accepted Answer

Contact us by phone or through our inquiry form. We'll schedule a brief consultation to understand your pickup locations, delivery destinations, frequency, and any special requirements — then build a route around your needs.

Question 13

Can I request a one-time or overflow pickup without a contract?

Accepted Answer

Yes. We accept on-demand requests with no long-term commitment required. On-demand pickups are billed per run. Simply call or email us and we'll dispatch as quickly as possible.

Question 14

What types of facilities do you serve?

Accepted Answer

We serve hospitals, medical laboratories, physician offices, pharmacies, imaging and radiology centers, surgery centers, long-term care facilities, VA centers, and more across the Houston metro area.

Question 15

What is your service area?

Accepted Answer

We are based in Spring, Texas and serve the greater Houston metro area within approximately a 30-mile radius, including The Woodlands, Conroe, Katy, Sugar Land, Pearland, Pasadena, and surrounding communities.

Question 16

How is pricing structured?

Accepted Answer

Pricing depends on route type, frequency, distance, and any special handling requirements. Scheduled recurring routes are typically quoted at a flat monthly or per-run rate. STAT and on-demand orders are priced per run.

Question 17

Do you require a contract for recurring routes?

Accepted Answer

We offer both contract and month-to-month arrangements. Contracts may qualify for preferred pricing. We're happy to discuss what works best for your facility's budget and volume.

Question 18

How do I get a quote?

Accepted Answer

The fastest way is to call us directly at 352-989-7005 or submit an inquiry through our contact form. We'll follow up within one business day with a customized quote.

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